Frequently asked questions
Everything you might want to know before booking. If your question isn’t here, write to me or ask in the free intro call.
Getting started
What is systemic coaching?
Systemic coaching looks at your question in its context: the people, roles and relationships around you, such as your team, your organisation or your family. Instead of looking at a problem in isolation, we explore how it connects to that wider system. This often opens up new perspectives and solutions.
What happens in the free intro call?
In 15–20 minutes, we get to know each other, talk about your situation and what you’d like to change, and see if coaching with me is the right fit. There’s no obligation to continue.
Do I need to know exactly what I want before we start?
No. Many people start with a feeling that something needs to change, without knowing yet what. Finding clarity is often part of the coaching itself.
Can coaching help when AI changes my job?
Yes. Coaching can help you understand what is changing in your role, deal with the uncertainty and decide how you want to position yourself. I know tech work from the inside from my years as a developer, and I built a wellbeing programme for a team working inside a generative-AI project. Together we look at your strengths, your options and your next concrete steps.
Is coaching the same as psychological treatment?
No. Coaching supports you in reaching your goals and making changes in your personal and professional life. It isn’t psychological or psychotherapeutic treatment and doesn’t replace it. If something comes up that needs a different kind of support, I’ll tell you openly and help you find the right next step.
What if I’m going through a crisis?
Coaching isn’t the right support in an acute crisis. If you’re in danger or thinking about harming yourself, please call your local emergency number (for example 112 in Europe) or a crisis line in your country straight away.
Can coaching help me deal with stress?
Yes, when it’s about everyday stress rather than an illness. Coaching helps you understand where stress at work or in daily life comes from, set priorities and boundaries, and find ways of dealing with pressure that work for you. If stress has already become a health problem, please see a doctor or psychotherapist.
Can coaching help with burnout?
Coaching can help prevent burnout by working on stress at work, boundaries and priorities before exhaustion sets in. It doesn’t treat burnout. If you have felt exhausted for a long time or have physical or emotional symptoms, please see a doctor or psychotherapist first.
I’m on a waiting list for psychotherapy. Can coaching help in the meantime?
Coaching doesn’t replace psychotherapy and isn’t a bridge treatment. Whether it makes sense while you wait depends on your situation: for practical, work-related questions it can sometimes be useful, ideally with your doctor’s or therapist’s agreement. We’ll look at this honestly in the free intro call, and if coaching isn’t the right fit, I’ll tell you. In Germany, the appointment service 116117 can help you get a first psychotherapy consultation sooner. In a crisis, please contact local emergency services or a crisis line straight away.
How many sessions will I need?
That depends on you and your goals. Some people come for a single session to sort out one question. Others prefer to work on a topic or a change over several sessions, which is what the package of 4 is for.
What will be different afterwards?
That depends on your goal. Common goals are clarity on a decision, a concrete plan for the coming weeks, or new ways of dealing with a difficult situation at work. We define together at the start what you’d like to achieve, so you can see your progress along the way.
Sessions
How do online sessions work?
Sessions take place by video call, so you can join from wherever you are. They run on Google Meet and are not recorded. You only need a stable internet connection and a quiet place where you can talk freely.
What happens in the first session?
We start with what brings you to coaching and what you’d like to be different. Based on your questionnaire, we agree on a clear goal for our work together. Depending on your topic, I use systemic questions, which look at the people and roles around you, and solution-focused techniques. You leave with a clearer picture and a first concrete step.
Can we meet in person?
Yes, in-person sessions are possible by arrangement. Just mention it in the intro call.
Which languages and time zones do you work in?
I offer coaching in English, Portuguese and Spanish. When you book, the calendar shows available times in your own time zone.
Which countries do you work with?
I work online with clients worldwide, in English, Portuguese and Spanish. The booking calendar shows available times in your own time zone. Wherever you live, what I offer is coaching, not psychological treatment.
Is what I share confidential?
Yes. Before we start, you’ll receive a confidentiality agreement as well as a coaching agreement. Your data is deleted at the latest 3 months after the coaching ends; only invoices are kept for as long as German tax law requires.
Prices and payment
How and when do I pay?
Single sessions and packages are paid before the session starts, by bank transfer, PayPal or MB Way (for clients with a Portuguese bank account).
What if I need to cancel or reschedule?
Please let me know at least 24 hours before your session, and we’ll find a new date based on availability. For later cancellations, 50% of the price is charged for single sessions, package sessions count as used, and social rate sessions are charged in full.
Does a package expire?
No. Packages have no time limit, so you can use your sessions at your own pace.
Do you offer a reduced price?
Yes. The social rate is €20 per session, up to 2 sessions per month. It’s for students, unemployed people and people whose net income is below the minimum wage in the country where they live. You show a short proof, such as a student ID, an unemployment benefit notice or a recent payslip; I only check it and don’t keep copies. In countries without a statutory minimum wage, we look at the income criterion together in the intro call. Mention it in the free intro call.
Can my employer pay?
Yes. Organisations pay €120 per session (launch price until 31 March 2027; from 1 April 2027: €150), invoiced to the employer and only for the sessions actually used. Larger teams get a tailored volume price, and paying a year in advance brings a discount of 5 to 10%. More on the page For organisations.
All prices are final prices. No VAT is charged under § 19 of the German VAT Act (UStG, small business regulation).
Last updated: 8 November 2026